Shipping Policy

Sonic FX Australia aims to make ordering and delivery as simple as possible. This Shipping Policy explains how we process and deliver orders placed through sonicfx.com.au.

1. Shipping Within Australia

We currently offer shipping Australia-wide.

Our product pages may advertise Express Post delivery. Available shipping options and any applicable shipping charges will be displayed during checkout.

Delivery availability may vary depending on your location.

2. Order Processing

Orders are generally processed after successful payment has been received.

We aim to dispatch orders as soon as reasonably possible.

Processing times may vary during promotional periods, weekends, public holidays and periods of high order volume.

If there is an unexpected delay in processing your order, we may contact you using the contact details provided at checkout.

3. Delivery Times

Delivery times depend on your location and the shipping service used.

While we aim to have orders delivered promptly, delivery timeframes are estimates only and are not guaranteed.

Delays may occur due to:

- Courier or postal service delays

- Incorrect or incomplete delivery information

- Public holidays

- Severe weather

- Peak shopping periods

- Remote or regional delivery locations

- Circumstances outside our reasonable control

4. Delivery Address

Please carefully check your delivery details before completing your order.

Sonic FX Australia is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect address after placing your order, contact us as soon as possible at:

[email protected]

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

5. Tracking

Where tracking is available, tracking information may be provided once your order has been dispatched.

You can use the tracking information provided by the relevant delivery provider to monitor the progress of your order.

Please allow some time for tracking information to become active after dispatch.

6. Missed Deliveries

If you are unavailable when delivery is attempted, the courier or postal provider may leave the parcel in a safe location, take it to a collection point or arrange another delivery attempt, depending on the service and delivery location.

Please follow the instructions provided by the delivery provider.

7. Lost or Delayed Parcels

If your parcel appears to be significantly delayed or cannot be located, please contact us.

We may work with the relevant delivery provider to investigate the shipment.

Please provide your order number and any tracking information available.

8. Damaged Parcels

If your order arrives damaged, please contact us as soon as possible.

Where appropriate, please provide photographs of the damaged packaging and product so we can assess the issue and determine the appropriate next step.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.

Include your order number and details of the issue so we can investigate and assist.

10. International Shipping

Unless specifically stated otherwise at checkout, our standard shipping service is intended for delivery within Australia.

If international shipping becomes available, the applicable destinations, costs and delivery conditions will be displayed at the time of purchase.

11. Consumer Rights

This Shipping Policy does not limit or exclude any rights you may have under the Australian Consumer Law.

If a product is faulty, defective or otherwise fails to meet a consumer guarantee, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.

12. Contact Us

If you have questions about your delivery or shipping, please contact:

Sonic FX Australia
Website: sonicfx.com.au
Email: [email protected]